Complete Onboarding
Collect the information your team needs through a clear customer journey.
FORMS · DETAILS · APPROVALSCUSTOMER PORTALS
Give every customer one secure place to work with your business. Documents, updates, services, support and account information, without everything disappearing into email threads.
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ONE LOGIN. ONE PLACE.
A good portal gives customers access to the things they would otherwise email, call or wait for your team to provide. You decide what they can see, what they can do and what stays internal.
Collect the information your team needs through a clear customer journey.
FORMS · DETAILS · APPROVALSKeep important customer files attached to the account instead of buried in email.
UPLOADS · FILES · DOWNLOADSLet existing customers see relevant services and request or purchase what they need next.
SERVICES · UPSELL · REPEAT BUSINESSKeep support tickets, questions and responses connected to the right customer.
TICKETS · SUPPORT · HISTORYShow useful stages, statuses and next steps without customers having to chase.
STATUS · PROGRESS · NEXT STEPSGive customers access to the commercial information relevant to their account.
ORDERS · INVOICES · PAYMENTSKeep contact details, preferences and account information somewhere customers can access.
PROFILE · DETAILS · PREFERENCESAccounts, roles and permissions keep each customer's portal relevant to them.
LOGIN · ACCESS · PERMISSIONSWHAT COULD YOUR PORTAL DO?
Your customers don't care what technology is behind the portal. They just want an easy way to send you what you need, find information, check what's happening and get help without having to chase.
Stop chasing clients for the same documents every month.
Give guests everything they need before and during their stay.
Give owners or tenants somewhere useful to manage their property.
Let customers follow the work without constantly asking for updates.
Your portal is designed around the questions and tasks your customers already bring to your team every day.
BETTER SERVICE. LESS ADMIN.
The best customer service doesn't always mean another phone call or email. A portal gives customers instant access to the everyday things they need, while your team gets fewer repetitive requests to deal with.
Customers can find documents, updates and account information without asking your team to resend it.
Show customers exactly what you still need from them instead of relying on long email conversations.
Customers can log in, check information and complete simple actions even when your team isn't available.
Existing customers already have an account, making it easier to show them other relevant services when they need more.
Instead of sending different links, attachments and instructions, customers have one familiar place to return to.
Make your business feel organised, responsive and easy to deal with from the moment a customer creates their account.
YOUR PORTAL CAN GROW WITH YOU
You don't need every possible feature on day one. Start with the part that would make the biggest difference to your customers and your team, then add more when there is a genuine reason to.
Tell Us What You Need First →Start with a secure place where customers can log in and access the information or service they need most.
Add uploads, progress updates, forms, FAQs or support requests based on the things customers keep contacting you about.
Add bookings, payments, service ordering, renewals or other useful actions as the relationship with your customers grows.
Once customers are using the portal, we can improve it around what they actually do instead of guessing what they might need.
READY TO MAKE THINGS EASIER?
That's the best place to start. Create your Gomie account and tell us what customers currently have to email, call or wait for. We'll help turn those everyday requests into a portal that's useful to your business.
Create Your Account →